APPLIES TO: ALL DV
- Difficulty: Easy
- Time Needed: 10
- Tools Required: iPhone/iPod touch

INTRODUCTION

This article will show you how to manually configure your iPhone or iPod touch with your DV server email account(s) using the preferred IMAP protocol.

TIP:

Check out our automated tool for easy email set up! On your iPhone or iPod Touch, go to:http://mediatemple.net/help/mail/mailconfig/.

REQUIREMENTS

Before you start, you'll need the following:

Your email address: user@example.com
For more information, please read this article: Creating a POP/IMAP email account.
Your email password.
Choose IMAP or POP - Please see the Using Email article for more details. Choose IMAP if you want to check the account on multiple computers or mobile devices. POP downloads the messages locally to your computer/device.

READ ME FIRST

The following tutorial is provided as a courtesy to our customers to help you configure your iPhone software to work with (mt) Media Temple's hosting solutions. If you have further questions about your iPhone, please visithttp://www.apple.com/support/iphone/.

This article is provided as a courtesy. Installing, configuring, and troubleshooting third-party applications is outside the scope of support provided by (mt) Media Temple. Please take a moment to review the Statement of Support.

VIDEO

Watch this video to learn how to set up email on your iOS device.

CONFIGURATION FOR IPHONES WITH IOS 7 AND NEWER

From the Home screen, choose Settings.
Next, tap Mail, Contacts, Calendars.
In the Accounts section, tap Add Account.
Choose your email account type. For setting up email to work with your (mt) Media Temple service, chooseOther.
Select Add Mail Account under the Mail section.
Enter your account information.

On the next screen, enter your DV account details.

Incoming Mail Server
Host Name: mail.mt-example.com
User Name: john@mt-example.com
Password: If you do not know your password, you can reset it from the Plesk control panel. Please readthis article for detailed instructions.
Outgoing Mail Server (SMTP)
Host Name mail.mt-example.com
User Name: john@mt-example.com
Password: If you do not know your password, you can reset it from the Plesk control panel. Please this article for detailed instructions.

Once the email configuration is added, tap Next to continue.

Choose what information you want to sync with your phone and tap Save to save the entered information. Your iPhone will then verify your account information.
Upon successful completion, you will be taken back to the Mail screen. Your account will now be listed in the Accounts section.

TIP:

If you are experiencing any difficulty with syncing your messages, you can manually configure the folders. Here's how:

Select your newly created account and enter the Advanced section.
Change your IMAP Path Prefix from / to "INBOX:".
In this screen, you can also choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advanced screen and select the matching folder on the server.

CONFIGURATION FOR THE IPHONE 3G/GS OR THE IPOD TOUCH (IOS 6 AND OLDER)

1. If this is the first account you're setting up on the iPhone or the iPod Touch, tap Mail. Otherwise, from theHome screen choose Settings > Mail, Contacts, Calendars > Accounts and choose Add Account....
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2. Choose your email account type. For setting up email to work with your (mt) Media Temple service, chooseOther.

3. Select Add Mail Account under the Mail section and enter account information.

Fill in your name and email address. Then click Save.

For your DV server, you can use mail.example.com as your incoming and outgoing mail server. DV users may also use the IP address as well.

Incoming Mail Server
Host Name: example.com
User Name:thatguy@example.com
Password: If you do not know your password, you can reset it from the Plesk control panel. Please read this article for detailed instructions.
Outgoing Mail Server (SMTP)
Host Name example.com
User Name: thatguy@example.com
Password: If you do not know your password, you can reset it from the Pleask control panel. Please this articlefor detailed instructions.

Tap Save to save the entered information. Your iPhone will then verify your account information.

5. Upon successful completion, you will be taken back to the Mail Settings screen. You will still need to configure your folders since you are using IMAP. Select your newly created account and enter the Advanced section:

Change your IMAP Path Prefix from / to INBOX:

6. Now you will be able to choose the Drafts, Sent, and Deleted folders on the server. This way your folders will be in sync no matter where or how you access your email. Just choose each Mailbox on the same Advancedscreen and select the matching folder on the server:

You should now have a fully configured account on your Apple iPhone.

FAQS

Q: How can I change the outging mail (SMTP) password?
A: In the iPhone mail client, there are two locations for passwords. The incoming mail password is on the main configuration screen, but the outgoing mail password may be considered somewhat hidden. Please follow these steps: